At Teljay Ltd, we’re committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, and share information about you when you visit or interact with our website, teljay.co.uk.

1. Information We Collect

We may collect personal information when you submit a contact form, send us an email, call us, or subscribe to updates. This may include your name, email address, phone number, and any message content you choose to provide.

We may also collect publicly available business contact information, including names, business email addresses, telephone numbers, company names, job titles and website details, where relevant to introducing our services to other businesses.

This information is used to respond to enquiries, provide our services, manage ongoing communications, and introduce our services where we have a legitimate interest in doing so. Enquiry and contact details may be stored securely within our customer relationship management (CRM) systems to help us manage correspondence and deliver an efficient service. We may also use secure automation tools to acknowledge enquiries, manage workflows, support the delivery of our services, and manage business communications.

Our website also collects limited technical information automatically to ensure it functions correctly. This may include your IP address, browser type, device type, and basic information about how you navigate our pages. This information is used solely to support website functionality, performance, and security.

If you contact us via WhatsApp, the information you provide will be processed in accordance with this policy and may be stored within our communication and CRM systems.

We retain personal information only for as long as is necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, communicating with prospective business customers where appropriate, and meeting legal or regulatory obligations. When personal data is no longer required, it is securely deleted or anonymised.

For more details about how cookies are used on our website, please see our Cookie Policy.

2. Cookies

We use cookies and similar technologies to help our website operate securely, remember your preferences, and provide a reliable browsing experience.

Our website currently uses essential cookies only. These cookies are required for the website to function correctly, maintain security, and remember your cookie preferences. They do not collect information for advertising or marketing purposes.

We do not currently use analytics, advertising or marketing cookies on this website.

For more information about the cookies we use, including their purpose and duration, please read our Cookie Policy.

3. How We Use Your Information

We use the personal information we collect to respond to enquiries, provide our services, manage customer relationships, communicate with you where appropriate, and fulfil our legal and regulatory obligations.

Where appropriate, we may also use publicly available business contact information to introduce our services to organisations where we believe there is a legitimate business interest in doing so. Any such communications will be relevant, proportionate, comply with applicable marketing laws, and include a simple way to opt out of future communications.

If you choose to receive marketing communications from us, we will only contact you where permitted by law or with your consent where required. You can opt out of marketing communications at any time.

4. Your Rights and Choices

Under the UK GDPR, you have rights regarding your personal data. These include the right to access your information, correct inaccuracies, request deletion, object to or restrict processing, request data portability, or withdraw your consent where it has been given. To make any such request, please contact us at: [email protected].

5. Data Security

We take appropriate technical and organisational measures to protect personal data. This includes the use of secure servers, encrypted communication where appropriate, access controls, and regular system monitoring.

Some personal data may be processed or stored using secure third-party systems that operate outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

While we take reasonable steps to safeguard information, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, along with the revised "Last Updated" date. We encourage you to review it periodically.

7. Contact Us

If you have any questions or concerns about this policy or your personal data, contact us at: [email protected].